Operations Management for Membership Business Owners

Your membership is growing. Your admin workload is exploding. There's a better way to scale.

You built a thriving membership because you have brilliant ideas and real expertise to share. But now? You're spending more time managing platforms, coordinating team tasks, and putting out fires than actually serving your members or creating your next offer.

The Real Cost of DIY Membership Operations

  • Developing that signature program your audience is asking for

  • Building strategic partnerships that could 10x your reach

  • Showing up as the visionary leader your community needs

  • Actually enjoying the freedom you built this business to create

Every hour you spend updating Membership.io, organizing ClickUp boards, or explaining tasks to your team is an hour you're NOT:

The constant context-switching and admin overwhelm isn't just exhausting—it's kryptonite to your creative genius.

Schedule a Call

Strategic Operations Management That Scales With You

  • Actually understands your platforms — Membership.io, ClickUp, Kajabi, Airtable. We speak fluent membership tech.

  • Coordinates your team — So you're not the bottleneck for every decision

  • Implements your vision — While you focus on creating it

  • Builds systems that scale — Instead of just checking boxes

Imagine handing off your entire membership operations to someone who:

What Changes When You Offload Operations

Here's what shifts when you work with a dedicated operations manager:

Instead of: Spending 15+ hours a week on admin tasks

You Get: That time back for strategy, creation, and the life you're building

Instead of: Being the single point of failure for every team question

You Get: A coordinated team that knows who handles what (and actually handles it)

Instead of: Wondering if tasks are done or done right

You Get: Consistent execution with quality control built in

Instead of: Feeling guilty about delegation

You Get: Confidence that your members are experiencing excellence

How We Work Together

Strategic operations support is a partnership, not a handoff. Here's how we begin:

1.
Discovery Call

We explore your current operations, identify bottlenecks, and map out what strategic delegation could look like for your business. No pressure, no pitch—just clarity on whether this is the right fit.

2.
Transition & Team Integration

I immerse myself in your platforms, processes, and team dynamics—learning your business inside and out. This isn't about taking over; it's about seamlessly becoming an extension of your vision.

3.
Strategic Operations Management

You focus on vision and growth. I handle platform management, team coordination, process optimization, and quality control. Your membership runs smoothly while you get to be the CEO your business needs.

Learn more

Mindy

"It's been so helpful having Shawnita on board. My business requirements and tech structure were all over the place, and it's starting to feel so much more organised and systematic—which was my big goal. What drew me to work with Shawnita was her promise of taming the chaos, plus her professional and well-presented website. She's been professional, reliable, flexible, organised, easy to work with, thoughtful and proactive throughout. I'm extremely satisfied and would absolutely recommend her services."

Allison

“Shawnita is a joy to work with. She is prompt to respond, gets jobs done quickly, and doesn't hesitate to ask questions or research when needed. She has taken huge pieces of projects off my plate, and it has been wonderful to focus on other projects with that time. I know when I send a task her way, it is going to get done, and I don't need to monitor her. She is creative, a good communicator, and a hard worker. If you are looking for a partner in business, you found her!”

Hi! I'm Shawnita, and I would love to chat with you about how my team and I can help you build the operational infrastructure your membership business needs to scale.

If you're tired of piecing together systems, managing platforms solo, or feeling like operations are holding back your growth—let's talk about creating something better.

Let's Chat!
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